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Hydrocare COVID-19 response plan

Dear Friends & Customers,

At the present time service companies are still in partial operation. While realizing this might not last, we at "Hydrocare pools and spas" are taking all precautions to try to keep our customers and our staff safe.

The CDC is recommending people get outdoors and go for walks. They are also recommending that activities such as swimming and golfing are safe and beneficial (with certain precautions taken). We have had many customers calling to schedule their pool openings earlier than normal. It would seem in an attempt to give our lives some enjoyment and normalcy during this trying time.

To that extent please review the following letter which I have sent to my entire staff. These are the necessary precautions that we will be taking.

Thank you for all of your past and future support.

Jonathon J. DeMichiel


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To Our Valued Staff

Hello staff,

First, Thank you all for your support during this time. I want to make sure you realize that we are in this together and we will get through. It's gonna require us to be smart and use ingenuity in our thinking.

The most important thing is that we all keep calm and make sure that we provide for the safety of ourselves, our families, and our Customers. If we do these things a year from now we will be better because of it. Like they say, "what doesn't kill you makes you stronger".

With that in mind the following steps are how we are going to proceed:

  1. If you are sick, STAY HOME! We do not need to spread this between ourselves. Remember we are going to be working as an extremely short staff, so your attendance is needed, but not at the risk to others.
  2. We are ordering bulk supply of hand soap. Keep it in the trucks and wash your hands before going on a job and after leaving the job. Soap is a better disinfectant than hand sanitizer.
  3. Social distancing. I know at times it will be difficult but we have to keep our space. 6 feet is optimal. Keep this in mind in the mornings when we are getting together and when we are on jobs together.
  4. I am going to do my best to keep 1 man crews on as many jobs as possible. Although you will be expected to do more work yourself, you will be safer because of this.
  5. I have ordered a pallet of liquid chlorine And a bulk supply of paper towels. I am going to attempt to formulate a solution of 2% chlorine that we will store in buckets. This will give us the ability to use spray bottles so that we can spray down door knobs and other metal fixtures when we are on job sites or elsewhere. This is the same solution mixture that is in Clorox spray
  6. Hand sanitizer. If you have it use it. Although washing with soap and water is better, hand sanitizer is the next best option. Unfortunately it is in very short supply and I am not able to get my hands on it in bulk. It would also be a very good idea to carry lotion in the trucks to periodically coat your hands with.
  7. Proper chemical balance in swimming pools. Keep your chlorine levels between 3.0 and 5.0. And all other chemicals should be in balance such as pH and TAC, ETC. Chlorine kills this virus.
  8. Peroxide, alcohol, and chlorine are all known killers of this virus. Use them at home and work.
  9. Common sense. Wash your hands, don't touch your face, social distancing, stay home if you're sick.
  10. Rubber gloves. I have ordered a case quantity of rubber gloves. These are only disposable gloves and should be discarded after each use. Remember if you touch a surface that has the virus on it, it will now be on the glove.

If you have any other ideas on steps we can take please don't hesitate to tell me. Again, let's all work through this together and get to the other side.

Keep smiling, Jonathon
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Hydrocare Pools, Spas & Complete Service

45 Lovers Lane Torrington, Ct. 06790  860-618-2310  mobile: 860-601-8147


March 19, 2020 - The First Day of Spring!

Is your pool or spa ready for the season?  Connect with Hydrocare and be sure your backyard is prepared for friends and family.  We take pride in our service to install, maintain and service your family.

Are you ready to take the plunge?  We service what we sell.  See some of the work we have completed for our customers.

Connect with us at 860-618-2310 or send us an email.

For over 30 years Hydrocare Pools & Spas has been servicing and maintaining all types of aquatic pools and spas for all of New England and beyond.inside-hot-tub
  • Office: Monday thru Friday 7:00 AM to 3:00 PM,
  • Spa Showroom: Monday Thru Friday 7:00 AM thru 3:00 PM appointments recommended or 7 days a week by appointment.
  • Service: is 7 days a week as needed.

Hydrocare is a leading Nordic Hot Tub dealer in the area. 

We are selling our inventory of spas for slightly over cost!

Take a look at the range of tubs, then call us for our special offer.

Residential and Commercial Service


Electrical, Plumbing, Chemical analysis and troubleshooting, Propane, Automation, Electronics...

You name it, We have you covered!outdoor-pool-with-custom-stone-work

Visa,Mastercard, and Discover accepted

Contact your friendly, professional pool service experts today!

Areas We Serve

We travel throughout Connecticut for spa and sauna repair and into Eastern New York and Southwestern Mass.

For Pool repair we focus on Western Ct., Central Ct., Western New York, and South Western Mass.

On the Swimex product we travel throughout all of New England, We go as far south as New Jersey and as far West as Ohio.

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With over 30 years of experience, we are the longest lasting Swimex installation, repair, and maintenance company in the country.